Customer Service Executive across our Bengaluru and Pune centres. You'll handle inbound and outbound learner / partner communications, walk-in visitors and CRM updates.
Responsibilities
Responsibilities
- Answer inbound enquiries via phone, email and walk-in
- Run outbound outreach campaigns for upcoming cohorts and events
- Maintain CRM hygiene — leads, statuses, follow-ups and outcomes
- Escalate complex queries to the right counsellor or faculty
Qualifications
Qualifications
- Graduate in any discipline with 1–3 years of customer-facing experience
- Fluent in English, Hindi and one regional language (Kannada / Marathi preferred)
- Comfort with CRM tools (Zoho / HubSpot) and Google Workspace
- Friendly disposition and clear communicator