Roles and Responsibilities :
- Analyse customer/student issues related to courses/IT/ or other payment and administrative issues and provide solutions to students
- Raise post-delivery customer satisfaction feedback
- Communicate effectively with students over multiple channels like Voice/Chat/email etc
- Escalate unresolved issues to the appropriate colleagues with the organization and interact with them to close the issues
- Document FAQs based on customer queries
- Recommend products or process improvement by analysing customer feedback or issues
- Prepare metrics on service quality, develop reports for management review
- Drive process improvements to ensure excellence in customer experience, timely delivery of services
Desired Candidate :
- Excellent written and verbal communication skills
- Proficiency in English required
- Familiarity with various communication platforms and social media
- 2 to 5 years’ experience in handling customer service for EdTech/allied organisations
- Customer orientation, multi-tasking
- Basic understanding of IT tools, LMS would be added advantage
Education :
- Under Graduate / Graduate
Job Category: Executive
Job Type: Full Time
Job Location: Bengaluru Pune